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Biel’s News

The Buffalo News: Managing documents becomes more than scanning and storing

BUFFALO, N.Y. (February 8, 2015) —Biel’s Information Technology Systems will celebrate its 75th anniversary in business this year – putting it among the oldest document management businesses in the country.

The West Seneca-based company has evolved through numerous incarnations as technology has evolved. It began as micro-photography lab in 1939, then it made a successful foray into microfilm reproduction in the 1950s, transforming in the ’60s into a copy machine dealer, then moved on to computer–assisted microfilm in the ’70s. By the 2000s, it was deep into the document scanning and management software operations.

Today Biel’s has undergone yet another transformation as it provides automated invoice, human resources and cloud solutions to companies and organizations like the Buffalo Bills, Delaware North and Catholic Health. Borden Milk, Kodak and Psigen are among its national clients. The company now sells software and provides services that electronically manage accounts payable and other documents.

The company, with 50 employees, is projecting 25 percent growth in business this year. It also runs a sales office in Rochester, and this year, opened an office in Atlanta.

Dennis Kempner, the company’s president since 1985, talked about Biel’s ongoing metamorphosis and its future.

Q: What’s going on in the industry, and how is Biel’s responding?

A: Nothing’s changed from the standpoint that it’s continuing to change and probably even faster. So we just have to continue to make sure that we are on top of things because what we were doing three years ago may not be happening now. So to continue to increase sales, we keep trying to stay on top of trends in the market.

Q: What are some of the major changes?

A: Three years ago a lot of people were converting large groups of documents all at once, which we call back file conversions. What’s happening now is customers are looking at more complete solutions. What we’re trying to do is offer complete solutions from the beginning to the end. Instead of let’s say, ‘give me your paper and I’ll make it electronic,’ we have to talk to them about what problem they are having and try to solve the whole problem from the beginning to the end. For example, that may mean picking up documents every day instead of grabbing a whole bunch all at once.

Q: What’s behind the need for ongoing document solutions service?

A: When things were slow with businesses and they didn’t have that many employees, they had to look for ways to do business efficiently, so they looked at outsourcing. It’s called BPO – business process outsourcing. We realized it’s something we’ve helped people with, which is to do more with less people. We call it invoice processing automation. So when people were doing it with paper, it took a lot of manual labor to do that. But now an invoice comes in, it gets scanned right away, it becomes electronic. And we can take information out of it automatically so people don’t have to data enter the information, pass the document around electronically and be able to quickly pay it and file it. So it may have taken five people in an office to do that before, but now maybe it only take three.

Q: So is Biel’s going to the Bills to pick up invoices daily?

A: In the case of the Bills, we sold them the software and hardware to do it themselves. But Koike’s suppliers (Koike Aronson in Arcade) are sending their invoices to a West Seneca P.O. box. We pick them up every day, open the mail, like they would, put them in stack, scan, grab the information that people need and to put into the system. We then send them to Koike. The information automatically updates. It’s the workflow process, and it’s a significant part of our business that’s growing so much faster.

Q: How did Biel’s begin offering this service?

A: We spend a lot of time with industry groups through our professional organization called AIIM and that’s how we learn a lot about new innovations. And we saw that coming and decided this is something we should get involved with otherwise we’re going to get left behind.

Q: So is the business moving away from converting paper files into electronic formats?

A: We don’t do large back files like we used to, but one thing that’s happening in the city, a lot of people are moving like, Catholic Health. Usually what happens, surprisingly, when you move from an old building to a new building, the amount of space you have is actually smaller. So we did a large conversion for Catholic Health Systems when they had to move their records from one location to another. Instead of having them move their records, we made them electronic because they didn’t have the space in the new building. So that’s still happening, but it’s just not the biggest part of the business anymore.

Q: Will we eventually stop using paper? Will it phase out like other ways used to manage documents?

A: Paper is never going to go away completely, but we see ourselves more in the electronic conversion process. We create electronic forms and workflow solutions. But we’re still converting a lot of our old customers from the microfilm that we created, so that’s still happening because it’s information that they still need.

Q: What are additional areas of growth for Biel’s?

A: A bigger part of the business is software. We are a value-added re-seller. We take software that somebody else developed and customize it to our customer’s needs.

Q: What have been the keys to the company’s success and longevity? 

A: Obviously, we are very proud of it, our 75 years. With all the changes, the core of the business hasn’t changed. Our ability to keep up with all the trends has been crucial, because if not, technology passes us by and what we offer as solutions isn’t going to be needed. But we are doing pretty much the same thing when I started in 1973. We’re still solving all kinds of problems related to paper documents and corporate information that has to be secured, easy to find and easy to use. It’s just that the technology has changed.

See the full article on the Buffalo News website here.

Free Webinar Offered for Businesses Still Using Microfilm

WEST SENECA, N.Y. (June 26, 2014) — Thursday, July 10,2014 Biel’s Document Management is hosting a free webinar for any organization interested in converting microfilm, microfiche or aperture card to digital. “Digital ReeL: The Affordable Microfilm Conversion Solution,” will begin at 11am EST. 

The webinar will be presented by Brad Penfold, Vice President of Digital ReeL. He will be speaking about the features and benefits of converting microfilm and offering live demonstration of the simple search and retrieval methods. Attendees will be able to see first hand how fast and efficient the process is. 

Each month, Biel’s free webinars feature a different industry, agency, or document managing solution. These webinars can be accessed from any computer or mobile device connected to the Internet. This allows our attendees the freedom to gain knowledge on the subject matter wherever they are most comfortable doing so.

Anyone interested in learning about Digital ReeL or microfilm conversion is encouraged to attend. Space is limited — reserve your seat today at biels.com/webinars 

Biel’s Document Management, founded in 1939, is the imaging leader and first choice for all paperless office solutions, providing innovative document management solutions that enable companies to scan, store, retrieve, and use information more efficiently, accurately, and securely. Leveraging decades-long business partnerships with such well-respected companies such as Kodak, Canon, and EMC, Biel’s helps organizations efficiently manage documents and data, saving them money and increasing the efficiency of their workplace.

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Biel’s Welcomes Rochester Area Manager, Bill Myers

WEST SENECA, N.Y. (June 17, 2014)- Biel’s Document Management is delighted to welcome Bill Myers as its new Rochester Area Manager.

An Ithaca College graduate, Myers has over 10 years experience within the technology industry.  As a member of the Association for Information and Image Management (AIIM), Myers’ extensive expertise includes content management, business process optimization and records management.

As Area Manager of Rochester, Myers will assist companies in improving their performance through strengthened business processes, system management and modernized paperless solutions like document scanning, conversion, storage, hardware and software. 

For more information about the solutions Biel’s has to offer or Bill Myers, please contact Victoria Kazz at (716) 712-0074 or vkazz@biels.com

Biel’s Document Management, founded in 1939, is the imaging leader and first choice for all paperless office solutions, providing innovative document management solutions that enable companies to scan, store, retrieve, and use information more efficiently, accurately, and securely. Leveraging decades-long business partnerships with such well-respected companies such as Kodak, Canon and EMC, Biels helps organizations efficiently manage documents and data, saving them money and increasing the efficiency of their workplace.

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Biel’s Document Management Invites
Area Professionals to Users Expo at Ralph Wilson Stadium

WEST SENECA, N.Y. (September 9, 2013) – Biel’s Document Management invites professionals to the Paul Maguire Club located in Ralph Wilson Stadium, Thursday, September 19th from 11:30am-4pm for its 2013 Users Expo.

The Expo creates an opportunity for professionals to learn about the trends of document management as well as discuss best practices for workplace efficiency while enjoying complimentary lunch, prizes and breakout sessions.

Biel’s president Dennis Kempner will give the keynote address. Breakout sessions will follow, offering a variety of topics such as paper to digital conversion, microfilm technology, AP and HR process automation, mobile applications as well as cloud solutions 

Interested business and industry professionals are encouraged to attend. For more information or to register for the Expo visit biels.com/UsersExpo or call Victoria Kazz at (716) 712-0074.

Biel’s Document Management, founded in 1939, is the imaging leader and first choice for all paperless office solutions, providing innovative document management solutions that enable companies to scan, store, retrieve and use information more efficiently, accurately and securely. Leveraging decades-long business partnerships with such well-respected companies such as Kodak, Canon and EMC, Biel’s helps organizations efficiently manage documents and data, saving them money and increasing the efficiency of their workplace.

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Biel’s Announces New Area Manager, Rick Jones

WEST SENECA, N.Y. (May 14, 2013) – Biel’s Document Management is excited to welcome Rick Jones as their newest Area Manager.

Jones, a life-long Western New York native, has over 30 years of experience within the technology industry, 15 specifically in document management. He holds an AAS degree from Erie Community College and has been a Certified Document Imaging Architech since 2001. He is also a member of the Association for Information and Image Management (AIIM).

As an Area Manager at Biel’s, Jones will help meet the needs of businesses for scanning, storing, retrieving, and using document information more accurately, efficiently, and securely. As well as, help businesses find ways to improve efficiency and workflow, while maximizing the value of their document management systems.

Biel’s Document Management, founded in 1939, is the imaging leader and first choice for all paperless office solutions, providing innovative document management solutions that enable companies to scan, store, retrieve, and use information more efficiently, accurately, and securely. Leveraging decades-long business partnerships with such well-respected companies such as Kodak, Canon, and EMC, Biel’s helps organizations efficiently manage documents and data, saving them money and increasing the efficiency of their workplace.

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Biel’s Document Management Now Offers
Microfilm and Microfiche Conversion Solution, Digital ReeL

WEST SENECA, N.Y. (May 9, 2013) – Biel’s Document Management has partnered with BMI Imaging Systems to offer Digital ReeL, a microfiche conversion and microfilm scanning solution.

Digital ReeL creates a digital replica of physical microfilm rolls or microfiche, allowing users to retrieve virtual microfiche and microfilm rolls from a computer. Available as an on premise solution or cloud offering, users can avoid the hassles that come with physical microfilm and legacy reader printers.

Biel’s President Dennis Kempner explains, “Biel’s has digitally converted hundreds of thousands of records from formats including paper and microfilm. Offering Digital ReeL ensures that our customers have the best possible product, service, support and solution available. It is a proven, practical and affordable solution for customers that want to view their microfilm and microfiche records quickly, easily and without needing a physical reader printer.”

BMI Imaging Systems, headquartered in Sunnyvale, Calif., has developed Digital ReeL and converts an average of 3 million images per month, serving commercial and government agencies throughout the U.S. BMI provides industry-leading document management and document scanning products from companies like EMC, Canon and Kodak.

For more information about Digital ReeL or Biel’s Document Management please visit biels.com or contact Victoria Kazz at (716)712-0074 or vkazz@biels.com

Biel’s Document Management, founded in 1939, is the imaging leader and first choice for all paperless office solutions, providing innovative document management solutions that enable companies to scan, store, retrieve, and use information more efficiently, accurately, and securely. Leveraging decades-long business partnerships with such well-respected companies such as Kodak, Canon, and EMC, Biel’s helps organizations efficiently manage documents and data, saving them money and increasing the efficiency of their workplace.

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